Shipping policy

Order Processing
All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or public holidays. If there is a delay, you will receive an update by email.

Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:
• Australia: 3 to 8 business days
• International: 7 to 15 business days

Delivery times are estimates and may vary due to external factors such as customs delays or courier issues.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package in real time.

Shipping Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and offer a replacement or refund if needed.

Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

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Shipping policy